Terms of Business

Stay Inn Express

Guest Booking Terms & Conditions

Effective Date: 31 May 2026

These Terms & Conditions apply to all reservations made directly with Stay Inn Express through our website, telephone, email, online travel agencies, booking platforms, or authorised booking partners.

1. Booking Agreement

By making a reservation with Stay Inn Express, the guest confirms that they have read, understood, and agreed to these Terms & Conditions. The person making the booking must be at least 18 years old and authorised to make the reservation on behalf of all guests included in the booking.

2. Reservation Confirmation

A reservation is not guaranteed until full payment has been received and cleared by Stay Inn Express.

Payment may be made by:

  • Credit or Debit Card
  • Bank Transfer
  • Cash (where accepted)

Until payment has been received, room availability and pricing remain subject to change without notice. Stay Inn Express reserves the right to refuse, amend, or cancel any reservation where payment cannot be verified or where fraudulent activity is suspected.

3. Rates and Charges

Room rates are dynamic and may change at any time based on demand, occupancy levels, availability, seasonality, and market conditions.

Our prices may change hourly and are not guaranteed until payment has been received and the reservation has been confirmed by Stay Inn Express.

All rates are displayed in the applicable currency and may include or exclude taxes (display online for specific however all price are including vat) as specified during the booking process. Additional charges may apply for optional services, damages, excessive cleaning, unauthorised occupancy, or other incidental expenses.

4. Payment Terms

Full payment is required to secure and confirm a reservation unless otherwise agreed in writing by Stay Inn Express.

Guests authorise Stay Inn Express to charge the payment method provided for accommodation charges, damages, cleaning fees, and any other charges permitted under these Terms & Conditions.

Failure to provide valid payment details or complete payment may result in cancellation of the reservation without notice.

5. Check-In and Check-Out

  • Check-In: From 3:00 PM
  • Check-Out: By 10:00 AM

Early check-in and late check-out are subject to availability and may incur additional charges.

Guests must present valid government-issued identification upon arrival.

6. Cancellation, Refunds and No-Shows

All reservations made with Stay Inn Express are strictly non-refundable.

Once a reservation has been confirmed and payment has been received:

  • No cancellations are permitted.
  • No refunds will be issued for any reason, including changes to travel plans, missed transport, illness, weather conditions, personal circumstances, or early departure, except where required by applicable law.
  • Date changes or booking amendments are not guaranteed and remain entirely at the discretion of Stay Inn Express.
  • Guests who fail to arrive on the scheduled arrival date ("No-Show") will be charged the full reservation amount and will not be entitled to any refund, credit, or future stay voucher.
  • Amendment attracts £10 admin cost.
  • For any reason will charge a full fee in case of no show. 
  • An early or late check-in £10 charge is applicable. 

Day Use/  Night Use

  • Day use check-in 10 am to 5 pm.
  • Nigh use Check-in from 3 pm to 10 am.
  • Booking charge applies to check-in early or late check-out.  

7. Reservation Modifications

Any request to modify a reservation, including dates, occupancy, room type, or length of stay, is subject to availability and approval by Stay Inn Express.

Additional charges may apply. Stay Inn Express is under no obligation to approve requested changes.

8. Guest Responsibilities

Guests agree to:

  • Respect hotel property, staff, and other guests.
  • Follow all hotel rules, policies, safety procedures, and local laws.
  • Conduct themselves in a respectful and responsible manner.
  • Accept responsibility for any loss, damage, excessive cleaning, or disturbance caused by themselves or members of their party.

Notice

  1. You must not bring any potentially hazardous or other dangerous stuff to our hotel. 
  2. You must not break or damage our stuff. 
  3. You must not take any of our belongings such as towels, heater, TV other stuff
  4. We will charge your card if anything belonging to us missing or damaged without further notice or communication. 
  5. You must not operate a microwave, oven, fridge, deep fat fryer, or toaster in the room. 12. You must not cause any disturbance to any other guests or our staff including but not limited to noise disturbance.
  6. You must not disturb any other guest or disrespect our property under any circumstance.
  7. Failure to comply with our house rules we will terminate your stay without a refund. 
  8. If we have to recover any cost or damages, we shall use your card to take payment.

9. Occupancy Limits

Only the number of guests specified in the reservation may occupy the room unless prior written approval has been obtained from Stay Inn Express.

Unauthorised occupancy may result in additional charges, cancellation of the booking, or immediate termination of the stay without refund.

Occupancy in room

You must inform the reception how many people will be staying in each room if you do not disclose, we reserve the right to cancel your booking without a refund and ask you to leave. 

Family rooms- 2 adults, 2 children (under 16) and 1 baby in a cot (cots are not available);
- 3 adults and 1 child or 1 baby; or
- 2 adults and 2 babies 
Small family rooms- 2 adults, 1 child (under 16) and 1 baby 
Double rooms- 2 adults; or
- 2 adults and no baby allowed only one adult 
Twin rooms- 2 adults
- 2 adults and 1 baby dependent on space available in the room.
Single roomsDouble rooms  Twin rooms          - 1 adult only.- 2 adult only- must be booked for two people -2 adult only- must be booked for correct amount of people and paid 

You must pay for an extra person or child if you book for a single person. Any additional person charges as following.

Adult: £30 per person 

Child: £20 (age from 5 years onward 16 yrs.)

10. Smoking, Vaping and Prohibited Activities

Smoking and vaping are strictly prohibited in all non-designated areas.

Any violation may result in cleaning charges, damage charges, and/or immediate termination of the stay without refund.

Illegal activities, excessive noise, disruptive conduct, parties, or behaviour that disturbs other guests or staff are strictly prohibited.

11. Pets

Pets are not permitted at Stay Inn Express unless prior written approval has been obtained before arrival.

Where permission is granted:

  • Additional pet and cleaning fees may apply.
  • Guests remain responsible for any damage, cleaning costs, or disturbances caused by the pet.
  • Stay Inn Express reserves the right to refuse entry to any pet that has not been approved in advance.

Unauthorised pets may result in immediate termination of the stay without refund and additional cleaning or damage charges.

12. Damage, Cleaning and Additional Charges

Guests are responsible for maintaining the accommodation in a clean and reasonable condition throughout their stay.

Stay Inn Express reserves the right to charge guests for:

  • Damage to rooms, furniture, fixtures, fittings, equipment, or property.
  • Missing items.
  • Excessive cleaning requirements.
  • Unauthorised pets.
  • Smoking or vaping violations.
  • Costs arising from breaches of these Terms & Conditions.

Such charges may be deducted from a security deposit or charged to the payment method used for the reservation without further notice to the guest.

WE RESERVE THE RIGHT TO CARD GUEST CREDIT CARD WITHOUT ANY NOTICE FOR ANY DAMAGES INCLUDING LINEN/STRAIN OR ANY OTHER DAMAGES.

13. Force Majeure

Stay Inn Express shall not be liable for delays, cancellations, service interruptions, or inability to provide accommodation resulting from events beyond its reasonable control, including but not limited to natural disasters, severe weather, pandemics, government actions, utility failures, industrial disputes, or emergencies.

14. Limitation of Liability

To the fullest extent permitted by law, Stay Inn Express shall not be liable for indirect, incidental, consequential, or special losses arising from a reservation or stay.

Guests are responsible for safeguarding their personal belongings and valuables. Stay Inn Express accepts no responsibility for loss, theft, or damage to guest property unless required by law.

15. Lost Property

Items left behind may be retained for a limited period at the discretion of Stay Inn Express.

Where requested, items may be returned at the guest's expense. Stay Inn Express accepts no responsibility for unclaimed items.

16. Right to Refuse Service

Stay Inn Express reserves the right to refuse accommodation, cancel reservations, deny entry, or remove guests from the property without refund where:

  • These Terms & Conditions are breached.
  • Payment cannot be verified.
  • Fraudulent activity is suspected.
  • Guest behaviour poses a risk to staff, property, or other guests.
  • Illegal or disruptive conduct occurs.

17. Privacy

Personal information collected during the reservation and stay will be processed in accordance with the Stay Inn Express Privacy Policy and applicable data protection laws.

18. Complaints

Any concerns should be reported to hotel management as soon as possible during the stay to allow an opportunity for resolution.

Complaints submitted after departure should be made in writing within a reasonable period.

19. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any dispute arising from or relating to a reservation or stay shall be subject to the exclusive jurisdiction of the courts of England and Wales.

20. Amendments

Stay Inn Express reserves the right to amend these Terms & Conditions at any time.

The version in force on the date the reservation is confirmed shall apply to that booking.

Contact Information

Stay Inn Express

Address: Stay Inn Express, Ermine Street South Papworth Everard CB23 3PB

Telephone: 01745 422110

Email: booking@ stayinnexpress.co.uk

Website: www.stayinnexpress.co.uk

Terms of business

  1. Booking
  2. Payment
  3. Cancellations, amendments, refunds and no-shows
  4. Extra
  5. Animals
  6. Car Parking
  7. General

Booking 

  1. You must ensure that you identify yourself at the reception without any concerns to our member of staff.
  2. You must show your ID and must use your card to pay whoever made a booking for you must honour to pay. If you are using your company card let them know to contact us to pay.
  3. Failure to identify properly by driving licence, passport or national ID card will not honour entry.
  4. You must be 18 and over to stay if you are under 18 we will refuse to accommodate and we will not refund the fee.
  5. Failure to comply with our business identity check may terminate your booking without a refund.

Payment

  1. Guest must pay in full at check-in without any delay or excuse unless it is an account booking.
  2. All bookings are subject to VAT, and you can seek a receipt for payment or by email anytime for a VAT receipt.
  3. For any booking made through us directly, we reserve the right to terminate if it comes to our attention that the guest trying to take liability and will create a nuisance or create a scene. We will charge that booking in full without a refund.
  4. You are required to pay in full by cash, card or bank transfer.

  Cancellation, amendment, no show

  1. Flexible Rate bookings are refundable if you inform us 14 days before otherwise not possible to cancel free of charge. If last minute flex booking is made, then we will use our discretion whether to waive the fee or charge. As long give us a minimum of 24 hours’ notice to enable us to market and sell the room, we will be happy to refund but, in most cases, if you make a booking, you must honour your agreement to pay.
  2. You can call us on 01480742240 or email us booking@stayinnexpress.co.uk to action what your matter.
  3. If you wish to amend the booking as long, as we have availability we will look to action appropriately. Still, in most cases it would be difficult to act best you make sure that you are sure to agree to avoid our service burdening with admin wasting time and resources direct to damaging our business and costing us unnecessary.
  4. Amendment attracts £10 admin cost.
  5. For any reason will charge a full fee in case of no show.
  6. An early check-in £10 charge is applicable.

Day Use/  Night Use

  1. Day use check-in 10 am to 5 pm.
  2. Nigh use Check-in from 3 pm to 10 am.
  3. Booking charge applies to check-in early or late check-out.  

Occupancy in room

You must inform the reception how many people will be staying in each room if you do not disclose, we reserve the right to cancel your booking without a refund and ask you to leave.

Family rooms- 2 adults, 2 children (under 16) and 1 baby in a cot (cots are not available);
- 3 adults and 1 child or 1 baby; or
- 2 adults and 2 babies
Small family rooms- 2 adults, 1 child (under 16) and 1 baby
Double rooms- 2 adults; or
- 2 adults and 1 baby
Twin rooms- 2 adults
- 2 adults and 1 baby dependent on space available in the room.
Single rooms Double rooms  Twin rooms         - 1 adult only. - 2 adult only- must be booked for two people -2 adult only- must be booked for correct amount of people and paid    

You must pay for an extra person or child if you book for a single person. Any additional person charges as following.

Adult: £30 per person

Child: £20 (age from 5 years onward 16 yrs.)

Warning

  1. You must not bring any potentially hazardous or other dangerous stuff to our hotel.
  2. You must not break or damage our stuff.
  3. You must not take any of our belongings such as towels, heater, TV other stuff
  4. We will charge your card if anything belonging to us missing or damaged without further notice or communication.
  5. You must not operate a microwave, oven, fridge, deep fat fryer, or toaster in the room. 12. You must not cause any disturbance to any other guests or our staff including but not limited to noise disturbance.
  6. You must not disturb any other guest or disrespect our property under any circumstance.
  7. Failure to comply with our house rules we will terminate your stay without a refund.
  8. If we have to recover any cost or damages, we shall use your card to take payment.

Extras

  1. We may offer free breakfast first day free of charge basic one thereafter you must pay for any extra services, wifi, water, coffee and food.

Animal

  1. We do not allow animals due to the cleaning and hygiene. Cleaning requires deep and that takes times hence we do not allow animals.
  2. You must inform us and do not bring your animal in case you do not cooperate we will charge you £50 per night for cleaning

Parking

  1. You must bring only one car for free of charge and additional car must be pay £10 per night failure will result in £100 fee which shall charge your card without any notice.

General

  1. You consent to our Privacy Policy that we have right to process your personal data and any other guests.
  2. We reserve the right to change these terms from time to time and terms applicable to all bookings.
  3. If you are an individual consumer, you have certain legal statutory rights.  If any of these terms conflict with a statutory right or the law changes and your statutory rights change, then the statutory rights will prevail over these terms. For more information on your statutory rights see https://www.gov.uk/consumer-protection-rights or call 03454 04 05 06 or contact your local Citizens’ Advice Bureau or Trading Standards office.
  4. We shall not be in breach of these terms or liable for any failure to perform any of our obligations about your booking (such as the provision of room(s) and/or other products and/or services and/or Extras) due to any adverse event, act, omission or accident which happens which is beyond our reasonable control including but not limited to flood, earthquake, extremely adverse weather conditions, natural disasters, other acts of God, acts of terrorism, partial or full cancellation or delay of major public event, interruption or fire (except by way of our default) or failure of (except by way of our default) electric power, gas, water, or another utility service, plant machinery, computers, vehicles or any collapse of building structures.
  5. You have the right to complaint about our services and we will reply in 14 working days.
  6. We will not be liable for any losses which are not caused by either a breach of these terms by us, our non-compliance with our duties under applicable legislation or our negligence.  We will also not be liable for any losses which were not foreseeable to both parties when the contract was formed.  Loss is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen for example if you discussed it with us during the booking process.
  7. We will not be liable in any circumstances for any loss or damage to vehicles you bring to the hotel or any property left in them regardless of whether they are parked in a car park connected to the hotel or not.
  8. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
  9. These terms and any non-contractual obligations arising out of or in relation to these terms shall be governed by and will be interpreted in accordance with English law.  All disputes arising out of or relating to these terms or any non-contractual obligations arising out of or relating to these terms shall be submitted to the non-exclusive jurisdiction of the English courts save that you agree that we retain the right to bring proceedings against you for breach of these terms in your country of residence or any other relevant country.